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Support, ownership, and response policy
EasyPDFNex is maintained by Nexora Creation for users who need free, privacy-focused PDF tools in the browser. We review messages about broken tools, confusing instructions, privacy questions, accessibility issues, incorrect translations, and requests for new document workflows.
For the fastest response, include the tool name, your browser, your device type, and a short description of what happened. Do not attach confidential PDFs, identity documents, bank statements, contracts, or private client files to support emails. If a file is sensitive, describe the issue without sharing the document itself.
Most messages are reviewed within 24-48 hours. Bug reports and privacy-related messages are prioritized because they directly affect user safety and trust.
Before contacting us
- Check the FAQ for common browser, file size, and password-protected PDF questions.
- Try the tool again in an updated browser if a file fails to process.
- Use the privacy policy to understand local processing and advertising disclosures.
- Use the terms page for acceptable-use and third-party service details.